Privacy Policy
Country Arts SA respects the privacy of all its customers.
How is personal information collected?
In-house ticketing offers our customers the ability to purchase tickets by telephone or in person at our regional Box Offices. Collection will occur at the time you make a purchase, ask to receive marketing material from us, or when you join our email mailing list through our website.
What personal information does Country Arts SA Venues collect, and why?
When you purchase tickets from our box offices, we need to collect personal information about you. This includes your name, address, telephone number and, where applicable, credit card details. We collect this information so we can charge you for your tickets and/or contact you in the case of an event cancellation, to notify change of event details or replacement of lost tickets.
Will personal information be given to anyone else?
Country Arts SA venues will not sell, rent or trade personal information about you to or with third parties. When transacting with Country Arts SA Venues you will be asked whether you wish to receive marketing material from us. When Country Arts SA venues sells tickets for events held outside the venue, the information collected by us on behalf of the promoter will not be provided to that promoter.
Security of Personal Information
Country Arts SA protects the personal information it collects in a secure database which cannot be accessed by outside parties. Country Arts SA employees are required, as a condition of their employment, to treat personal information held by the theatre as confidential, and to maintain the confidentiality of that personal information.
Anonymous Transactions
It is possible to transact with Country Arts SA venues anonymously. Customers wishing to purchase tickets without providing personal information can make cash transactions in person at our Box Office. If we do not collect personal information about you at the point of sale, we will not be able to contact you in the case of an event cancellation or changes to event details.
Access and Correction
Country Arts SA strives to keep all recorded personal information accurate. Under the Privacy Act, you have a right to seek access to information that Country Arts SA venues hold about you and correct any parts that are inaccurate, incomplete or out of date. If you wish to access the personal information that we hold about you, please set out your request in writing and forward to the Privacy Officer at the address below.
In the interests of protecting the privacy of individuals about whom we hold personal information, we will require that you verify your identity. This can be done by enclosing a copy of a form of identification such as a current driver's licence or passport with your written request (this will be returned to you after you identity has been verified). Ordinarily, Country Arts SA will not charge you for the cost of providing this type of access to these records. However, if we do propose to charge you, we will advise you of the relevant charge before we provide you with access.
If you wish to discuss our method of providing access, please contact our Privacy Officer with your query. If you wish to change personal information that is inaccurate or out of date, please contact our Privacy Officer using the contact details below with your request for correction. Our policy is to consider any requests for access or correction within 21 days.
Additional Privacy Information & How to Contact Country Arts SA
Country Arts SA may change its Privacy Policy at any time. Country Arts SA will make available this policy to anyone who requests it, whether at our offices or by use of our website. If you feel that Country Arts SA is not complying with this Privacy Policy, or if you have other privacy concerns, please contact our Privacy Officer at the address below
The Privacy Officer
2 McLaren Parade
Port Adelaide SA 5015
Email: email@countryarts.org.au
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